Regulations of the Printed Stories online store
The Printed Stories online store, available at printedstories.store, is run by Printed Stories Spółka z ograniczoną odpowiedzialnością with its registered office in Poświętne (18-112), Poświętne 42, running a business based on an entry in the National Court Register under number 0000879501, NIP: 9662146380, REGON: 387972453,
These regulations are addressed to Consumers and Entrepreneurs with Consumer rights and define the rules and procedure for concluding a Distance Sale Agreement with the Consumer and Entrepreneur as a Consumer via the Store.
Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
Entrepreneur with the rights of a Consumer - a natural person who concludes a contract with the Seller directly related to his business activity, but not having a professional nature for him, which results in particular from the subject of his business activity, made available in the Central Register and Information on Economic Activity.
Seller - Printed Stories Limited Liability Company with headquarters in Poświętne (18-112), Poświętne 42, KRS: 0000879501, NIP: 9662146380, REGON: 387972453,
Customer - any entity making purchases through the Store.
Store - an online store run by the Seller at the internet address printedstories.store
Distance contract - contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Regulations - these Store regulations.
Order - the Customer's declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
Account - the customer's account in the Store, in which the data provided by the Customer and information about the Orders placed by him in the Store are collected.
Registration form - a form available in the Store that allows you to create an Account.
Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
Cart - an element of the Store's software in which the Products selected for purchase are visible, and it is also possible for the Customer to determine and modify the Order data, in particular the quantity of products.
Product - a movable item available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store.
Contact with the Store
Seller's e-mail address: [email protected]
Seller's bank account number: 72 1140 2004 0000 3202 8087 1005
The Customer may communicate by phone with the Seller between 9:00 am and 3:00 pm
To use the Store, including viewing the Store's assortment and placing orders for Products, you must:
terminal device with access to the Internet and a web browser,
an active e-mail account (e-mail),
The Seller is not responsible for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
The customer can place orders 7 (seven) days a week and 24 (twenty four) hours a day via the printedstories.store website
The prices given in the Store are gross prices (including VAT).
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including when expressing will to conclude a Sales contract.
The seller is not responsible for color differences that may occur between the website presentation and the appearance of the original, resulting from technical reasons.
Creating an Account in the Store
To set up an Account in the Store, you must complete the Registration Form.
Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the address provided in § 3.
Rules for placing an Order
In order to place an Order:
log into the Store (optional);
select the Product that is the subject of the Order, and then click the "Add to Cart" button (or equivalent);
log in or use the option of placing an Order without registration;
if the option of placing an Order without registration has been chosen - fill in the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data if different from the recipient's details
click the "Order and pay" button and confirm the order by clicking on the link sent in the e-mail,
choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.
Delivery and payment methods offered
The Customer may use the following methods of delivery or collection of the ordered Product:
Courier shipment, handled by InPost
Parcel locker operated by InPost
The customer can use the following payment methods:
Payment by bank transfer to the Seller's account,
Electronic payments, carried out in accordance with the regulations for the provision of electronic services of the entity servicing electronic services,
Payment by credit card: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro
The confirmation of the purchase is a bill or VAT invoice sent only in electronic form
If there is a need to return funds for a transaction made by the customer with a payment card, the seller will refund to the bank account assigned to the payment card of the Ordering Party.
Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
Conclusion and performance of a sales contract
To conclude a Sales contract between the Customer and the Seller, the following conditions are met:
placing an order by the Customer using the Order Form in the Online Store in accordance with § 7 of the Regulations,
confirmation of receipt of the order by the Seller,
accepting the order for execution.
After placing the Order, the Seller confirms its receipt within a maximum of 2 working days and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the customer chooses:
payment by bank transfer or payment by credit card, no receipt of the sale price of the goods, increased by any shipping costs within 2 calendar days from the date of placing the order, the Seller reserves the right to cancel the order, and the sales contract is terminated.
electronic payments - they are made in accordance with the regulations for the provision of services by Blue Media Sp. z o.o., and if it is found that the electronic payment cannot be made by Blue Media Sp z o.o., due to the lack of funds on the Customer's account, the Seller reserves the right to cancel the order, and the sales contract is terminated.
The product will be shipped by the Seller within 10 working days from the moment the order is confirmed by the Seller (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
In the case of ordering Products with different delivery times, the delivery date is the longest given date.
In the case of ordering Products with different delivery times, the Customer has the option of requesting delivery of the Products in parts or delivery of all Products after completing the entire order.
In the event of a request to deliver the Products in parts, the Customer will be charged with the costs of delivering each of the products in the selected manner separately, subject to the option of personal collection of the Products.
The beginning of the period of delivery of the Product to the Customer is counted as follows if the customer chooses the method of payment by bank transfer or payment card, the time of order fulfillment is counted from the date of crediting the Seller's bank account or settlement account.
In the case of ordering Products with different terms of readiness for collection, the Customer has the option of collecting the Products in parts (depending on their readiness for collection) or collecting all Products after completing the entire order.
If it is not possible to complete the Order within the time limit specified in paragraph 4 of this paragraph, the customer will be informed about it by e-mail. After the Customer accepts the new completion date, the Seller will proceed with the Order. The customer also has the right to cancel the order in such a situation.
The delivery of the Product to the Customer is payable. Product delivery costs (including fees for transport, delivery and postal services) are indicated to the Customer when placing the Order, including when the Customer expresses his will to conclude a Sales Agreement.
The customer, choosing the method of delivery by external entities (post office, courier), is obliged to check the parcel for damage caused during transport. After finding the damage, the Customer should refuse to accept the parcel and write a damage report in the presence of the courier, including the date and time of delivery and a description of the damage.
The seller only sells by mail order. It is not possible to collect the Product in person.
The right to withdraw from the contract
The Consumer and Entrepreneur with Consumer rights may withdraw from the Sales Agreement within 14 days without giving any reason.
The running of the time limit specified in sec. 1 begins with the delivery of the Product to the Consumer or Entrepreneur with the rights of the Consumer, designated by them to a person other than the carrier.
In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the date of delivery or receipt of the last item, batch or part.
The Consumer or Entrepreneur with the rights of the Consumer may withdraw from the Agreement by submitting to the Seller a declaration of withdrawal from the Agreement. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer or the Entrepreneur to send a statement before the expiry of this period.
The statement may be sent by traditional mail or by e-mail by sending the statement to the Seller's e-mail address. The Seller's contact details are indicated in § 3. The declaration may also be submitted on the form, a specimen of which is attached as Appendix 1 to these Regulations.
In the event of sending a declaration by the Consumer or Entrepreneur on the rights of the Consumer electronically, the Seller shall immediately send the Consumer or Entrepreneur on the rights of the Consumer to the e-mail address provided by the Consumer or Entrepreneur on the rights of the Consumer, confirming the receipt of the declaration of withdrawal from the Agreement.
Consequences of withdrawal from the Agreement:
In the event of withdrawal from a Distance Agreement, the Agreement shall be considered void.
In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer or Entrepreneur on the Consumer's rights, not later than within 14 days from the date of receipt of the returned product, all payments made by him, including the costs of delivering the item, except for additional costs resulting from the selected by the Consumer or Entrepreneur on the Consumer's rights, a delivery method other than the cheapest standard delivery method offered by the Seller.
The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer or the Entrepreneur on the Consumer's rights in the original transaction, unless the Consumer or Entrepreneur with the rights of the Consumer has expressly agreed to a different solution that will not involve any costs for him. .
The Consumer or the Entrepreneur with the rights of the Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer or the Entrepreneur with consumer rights returns the Product before the expiry of the 14-day period.
The Consumer or the Entrepreneur with the rights of the Consumer bears the direct costs of returning the Product. If the Product was delivered to the Customer's place of residence at the time of the conclusion of the Sales contract, he is obliged to collect the item at his own expense, if due to the nature of the item it cannot be returned by regular mail.
The Consumer or the Entrepreneur with the rights of the Consumer is responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
Complaint and warranty
The Sales Agreement covers new Products.
The seller is obliged to provide the customer with an item free from defects.
In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
Complaints should be submitted in writing or electronically to the addresses of the Seller provided in these Regulations.
It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the customer submitting the complaint, and the customer's request in connection with the defect of the goods.
The Seller will respond to the complaint immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer's request was considered justified.
Goods returned as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.
Out-of-court ways of dealing with complaints and redress
Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Inspection Handlowa and at the following internet addresses of the Office of Competition and Consumer Protection:
The consumer or has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:
The consumer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection, with a request to settle a dispute arising from the Agreement concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000 on the Trade Inspection, with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller.
The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers),
The consumer may take legal action in accordance with the provisions of the Civil Code and the Code of Civil Procedure.
Personal data in the Online Store
Pursuant to Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on data protection) (Journal of Laws UE L 119, p. 1) - hereinafter referred to as GDPR - the Seller informs that:
The administrator of personal data is Printed Stories Sp. Zoo.
If you have any questions regarding personal data or the exercise of rights within the scope of the data subject, please contact us by email: [email protected]
Personal data will be processed:
in order to conclude or enter into a contract and its performance pursuant to Art. 6 sec. 1 lit. b of the general regulation on the protection of personal data of April 27, 2016, and - if the Customer agrees - for marketing purposes,
pursuing claims pursuant to Art. 6 sec. 1 lit. f as necessary for the purposes
resulting from legitimate interests pursued by the administrator; the legitimate interest of the administrator is the possibility of pursuing claims,
The recipients of personal data will be entities authorized to obtain personal data on the basis of legal provisions. In addition, the data may be transferred to entities processing personal data at the request of the administrator, including IT service providers, data processors for the purpose of debt collection.
In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer's collected personal data to the selected entity servicing the above payments in the Online Store.
Personal data will be stored for the time specified by law,
The customer has the right to request the administrator to access personal data, the right to rectify it, delete or limit processing, the right to object to the processing, the right to transfer data, the right to withdraw consent at any time, and the right to withdraw consent to the processing of personal data in to the extent necessary for the conclusion and performance of the contract by the Seller, will result in the inability to conclude the contract.
The customer has the right to lodge a complaint with the supervisory body - the Office for Personal Data Protection.
Providing personal data is obligatory under the law and in the remaining scope it is voluntary.
Personal data will not be processed in an automated manner and will not be profiled.
Annex to the Regulations of the online store
TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT
Printed Stories Sp. z o.o.,
Poświętne 42, 18-112 Poświętne,
I / We (*) ………………………………………………… ......................... .................... /data /
hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*)
contracts for the supply of the following items:
The date of conclusion of the contract:
Name and surname of the consumer (s) / name of the Entrepreneur with consumer rights:
Address of the consumer / Entrepreneur with consumer rights:
date and signature